| Free | Casual | Partner | PartnerPro | ||
|---|---|---|---|---|---|
| Fees for $0/internal bookings | Free | Free | Free | Free | |
| Fees for paid bookings (ex GST) | 15% | 15% | 15% | ||
| Additional merchant fee per booking (1) | |||||
| Monthly support fee (2) | Add-on | ||||
| Volume Pricing Available (for organisations with bookings over $500,000/year) | |||||
| (1)
Merchant Fees are passed through from our payment providers, Stripe & GoCardless.
(2) Monthly Support Fee varies depending on the size of your organisation. Please contact us for more information. | |||||
| COMMUNITY MARKETPLACE | Free | Casual | Partner | PartnerPro | |
| Unlimited marketplace listings List as many spaces as you want on our marketplace | Unlimited | Unlimited | Unlimited | Unlimited | |
| Dedicated space pages Each bookable space has it’s own profile page | Unlimited | Unlimited | Unlimited | Unlimited | |
| Photos, Videos, 3D Walkthroughs & floor-plans Upload up to 20 high res images and multimedia to help customers visualise your space | |||||
| Host profile page Dedicated page with all your spaces in one place with custom URL | |||||
| SEO boost Easy SEO management to help your space get found | |||||
| Social sharing Get your spaces shared on socials | |||||
| Web & mobile Optimised for your customers to book your spaces on web or mobile | |||||
| Space reviews Space reviews to build trust and help your customers recommend your space | |||||
| Bulk edit spaces Manage your spaces more efficiently. Perfect for bulk updating things like Rules or Terms & Conditions | |||||
| Sort spaces Set the order in which you want spaces to appear for customers when searching | |||||
| CASUAL BOOKINGS | Free | Casual | Partner | PartnerPro | |
| One-click accept Block availability, take payment, send receipts and acceptance emails in one click. | |||||
| Decline bookings You’re in control. Say no to bookings you don’t want, and automatically notify the customer | |||||
| Guest Trust Report Get risk assessment data based on a guests`s previous bookings and payment method | |||||
| Booking slots Perfect for when you have a space with more than one available slot (e.g. Tennis courts) | |||||
| Edit casual bookings Edit time, date, rooms, rate and add or remove charges after a booking is confirmed | |||||
| Refund rules Define what level of refund your customer receives when they choose to cancel | |||||
| T&C’s and COVID safe plans Customers can accept your terms and COVID related safety plans on the way through checkout | |||||
| Social Login Use your Google or Facebook account to make a booking | |||||
| Discount Codes Create, track and manage unique codes for your customers to use at the checkout | |||||
| INTERNAL BOOKINGS | Free | Casual | Partner | PartnerPro | |
| Create internal bookings Create daily, weekly, custom or block outs for internal bookings and availability management | |||||
| Group internal bookings Organise, search and bulk delete your internal bookings | |||||
| Internal users Your team can create and manage their internal bookings | |||||
| REGULAR HIRERS | Free | Casual | Partner | PartnerPro | |
| Online regular hirer application Paperless online application form, view in draft applications, review and approve in one-click | |||||
| Zero cost regular bookings Take and manage free of charge regular bookings | |||||
| Paid regular bookings Take and manage paid regular bookings | |||||
| Discount Codes Create, track and manage unique codes for your customers to add to their bookings | |||||
| Bulk booking creation Create up to 500 weekly, monthly and custom regular bookings in less than 1 minute | |||||
| Bulk cancellation Manage big changes in just a few clicks | |||||
| Bulk edit Make multiple changes at once to regular bookings | |||||
| Re-use template Easily copy over last years bookings into a new year with one-click | |||||
| Custom fee tiers Create custom fee tiers e.g. commercial, community, government for regular hirers | |||||
| EXTRA ITEMS & CHARGES | Free | Casual | Partner | PartnerPro | |
| Free items Allow customers to book free items to capture additional bookings data e.g. chairs or mats | |||||
| Paid items & charges Take payment for hourly or fixed priced items like catering packages, projector hire or bar staff | |||||
| Mandatory items & charges Add a mandatory charge to every booking e.g. cleaning fee | |||||
| Timed items & charges Create rules that allow for charges to only appear at certain times e.g. extra hourly cost on weekends | |||||
| CALENDAR & BOOKINGS MANAGEMENT | Free | Casual | Partner | PartnerPro | |
| Online calendar View all your bookings in an online calendar or table | |||||
| Live availability Only receive booking requests for times that are actually available | |||||
| Filter Filter bookings by type, space, SpaceProtect & value | |||||
| Super search Search for bookings by guest name, verified application (partner only), discount codes and additional items & charges, manual bookings, tags, and watched bookings | |||||
| Conflict warnings View and manage any conflicts. Automated conflict warning emails. | |||||
| Mobile friendly Accept, decline, view and manage all your bookings from your phone | |||||
| iCal publishing Publish your availability to any iCal compatible calendar application e.g. Google Calendar, Apple Calendars and Outlook | Add-on | Add-on | |||
| iCal subscription management Create custom iCal links with different levels of bookings data and manage who can subscribe. | Add-on | Add-on | |||
| Parent/Child space dependencies Nesting a space within a space for more complex space management | |||||
| Outlook integration Read & write integration to outlook (requires Office 365 subscription) | Add-on | Add-on | Add-on | ||
| Day/Overnight Bookings Perfect for event spaces that can be booked by the day, or overnight camping/accommodation facilities | Add-on | Add-on | |||
| Custom Booking Tags Add a tag to a booking and filter by tags for managing processes like keys | |||||
| Watch Bookings Track and watch bookings as a team member, and receive notifications for any changes made | |||||
| PAYMENTS AUTOMATION | Free | Casual | Partner | PartnerPro | |
| Take credit/debit card payments Take payments online for casual bookings from debit or credit cards (VISA, MasterCard, American Express) | |||||
| Automated receipts GST receipts sent and updated automatically as booking is accepted and edited | |||||
| Automated cancellation refunds Cancel and refund a booking in one click. Guest Booking Fee applies from Jan '22. Read more here. | |||||
| Automated payment collection Never chase payment ever again | |||||
| PCI Compliance All payments secured through our partners Stripe and Go Cardless | |||||
| Payout History See all of your Host payouts in one location | |||||
| Direct Debit Enable regular hirers to pay you monthly by direct debit | |||||
| Monthly automated invoicing Automated monthly bookings summary and invoicing for regular hirers | |||||
| Monthly payment and reconciliation All your bookings revenue paid in one lump sum with 10 reconciliation reports | |||||
| Verified Invoice single view See all invoices in the one location | |||||
| Favourite Filters Save your favourite filters just for you, or your entire team, allowing 1-click access to custom views | |||||
| COMMUNICATIONS AUTOMATION | Free | Casual | Partner | PartnerPro | |
| 100+ Automated emails From pending bookings to payment collection, we’ve automated over 80 configurable emails between you and your customers. | |||||
| View email notifications Gain full access to notifications that are attached to a booking, with the ability to resend to a customer | |||||
| Messages Private messages and notifications to streamline all bookings comms in one place | |||||
| Message attachments Send, receive and save important attachments like ID, insurance policies or run sheets | |||||
| Emoji Support Brighten 🌞 up your messages 💬 with full 🌕 emoji support 🎗️ | |||||
| Notification Preferences Control which emails you receive | |||||
| Pin conversations Pin 📌 your conversations to the top of the messages list as a visual reminder | |||||
| Archive messages File away unwanted messages, and keep your inbox clear | |||||
| Announcements Broadcast a message to multiple customers | |||||
| Artificial Intellegence Let our AI assistant, Luna, write messages for you | |||||
| REPORTS & DASHBOARDS | Free | Casual | Partner | PartnerPro | |
| Host Dashboard See your most important information including revenue, upcoming bookings, top performing spaces & latest SpacetoCo news | |||||
| Guest Dashboard News articles, information cards, videos, etc. | |||||
| Report Mode Use custom filters to export data from your bookings with an infinite combination of export options | |||||
| Graph Mode Visualise and analyse your booking data using custom filters | |||||
| Regular Hirer Report Download your customer data like emails, phone, address and organisational info | |||||
| Monthly Summary Report Track growth in your users, bookings and revenue | |||||
| CUSTOMER SELF SERVICE | Free | Casual | Partner | PartnerPro | |
| Self service bookings and cancellation Get your customers to book themselves through a paperless, secure and accessible checkout | |||||
| Customer Dashboard Customers can view their past and future bookings across all spaces in one place | |||||
| Account management Customers can update their personal, organisation and payment methods and reset passwords | |||||
| Download receipts and invoices Customers can view and download all their receipts and invoices all from one location | |||||
| BONDS | Free | Casual | Partner | PartnerPro | |
| SpaceProtect Pre-Event (bond) We take and hold a bond value of your choosing up to 4 days before the event | Add-on | Add-on | Add-on | ||
| SpaceProtect Post-Event (bond) We collect the value of any damages after the event | Add-on | Add-on | Add-on | ||
| Automated bond communication We automate the communication of each step of a bond process from initiation to payout | Add-on | Add-on | Add-on | ||
| TEAM & CUSTOMER MANAGEMENT | Free | Casual | Partner | PartnerPro | |
| Guest Directory See all of your customers in one location, including QTY & value of bookings | |||||
| Booking notes Add internal notes to bookings or customers | |||||
| Customer Profiles View customer profiles and see all their contact and bookings data at a glance | |||||
| Activity Feed See the entire transactional and edit history of a booking | |||||
| Multiple user accounts Each member of your team gets their own account | |||||
| User switching Swap between different facility accounts to manage multiple venues or sites | |||||
| Internal messages Send messages to your team members or mention them in a booking | |||||
| Enterprise Login Integrate with your existing Microsoft or Google Workplace enterprise authentication | Add-on | Add-on | Add-on | Add-on | |
| HELP & SUPPORT | Free | Casual | Partner | PartnerPro | |
| 24/7 Live chat support You or your customers can reach us anytime through our live chat widget | |||||
| Customer support for guests Your customers are our customers. We support them with using the site, general enquiries and finding spaces. | |||||
| Knowledge base Our searchable database of help articles has step by step instructions | |||||
| Marketing support Our host partner pack is crammed with resources and ideas to help you market your space and grow your bookings | |||||
| Training & Rollout For larger facilities, an implementation plan, change management resources and staff training. Additional charges may apply. | Add-on | ||||
| Dedicated account management Get a dedicated account manager and private messaging channel for ongoing support, growth and guidance | |||||
| Quarterly catchups Every quarter we run an online collaborative session with our PartnerPro hosts to gain feedback, hear stories and meet other teams from across Australia and New Zealand who manage community spaces. | |||||