Free Casual Partner PartnerPro
Fees for $0/internal bookings Free Free Free Free
Fees for paid bookings (ex GST) 15% 15% 15%
Additional merchant fee per booking (1)
Monthly support fee (2) Add-on
Volume Pricing Available (for organisations with bookings over $500,000/year)
(1) Merchant Fees are passed through from our payment providers, Stripe & GoCardless.
(2) Monthly Support Fee varies depending on the size of your organisation. Please contact us for more information.
COMMUNITY MARKETPLACE Free Casual Partner PartnerPro
Unlimited marketplace listings
List as many spaces as you want on our marketplace
Unlimited Unlimited Unlimited Unlimited
Dedicated space pages
Each bookable space has it’s own profile page
Unlimited Unlimited Unlimited Unlimited
Photos, videos, 3D walkthroughs & floor-plans
Upload up to 20 high res images and multimedia to help customers visualise your space
Host profile page
Dedicated page with all your spaces in one place with custom URL
SEO boost
Easy SEO management to help your space get found
Social sharing
Get your spaces shared on socials
Web & mobile
Optimised for your customers to book your spaces on web or mobile
Space reviews
Space reviews to build trust and help your customers recommend your space
Bulk edit spaces
Manage your spaces more efficiently. Perfect for bulk updating things like Rules or Terms & Conditions
Sort spaces
Set the order in which you want spaces to appear for customers when searching
Branding control
Elevate the experience when your customers view all bookable spaces
Space tags
Add a custom tag to a space and filter by tags for managing venue specific information
CASUAL BOOKINGS Free Casual Partner PartnerPro
One-click accept
Block availability, take payment, send receipts and acceptance emails in one click
Decline bookings
You’re in control. Say no to bookings you don’t want, and automatically notify the customer
Trust report
Get risk assessment data based on a customers' previous bookings and payment method
Booking slots
Perfect for when you have a space with more than one available slot (e.g. Tennis courts)
Book multiple times
Book as many times as you want in one transaction, all from a single booking request
Edit casual bookings
Edit time, date, rooms, rate and add or remove charges after a booking is confirmed
Refund rules
Define what level of refund your customer receives when they choose to cancel
T&C’s and COVID safe plans
Customers can accept your terms and COVID related safety plans on the way through checkout
Social login
Use your Google or Facebook account to make a booking
Discount codes
Create, track and manage unique codes for your customers to use at the checkout
Booking questions
Configure up to 8 simple yes/no questions, presented to the customer as part of the seamless checkout experience
Secondary questions
Add a further 3 questions to each primary question, with additional options such as text based input, multi-choice & dropdown
INTERNAL BOOKINGS Free Casual Partner PartnerPro
Create internal bookings
Create daily, weekly, custom or block outs for internal bookings and availability management
Group internal bookings
Organise, search and bulk delete your internal bookings
Internal users
Your team can create and manage their internal bookings
REGULAR HIRERS Free Casual Partner PartnerPro
Online regular hirer application
Paperless online application form, view in draft applications, review and approve in one-click
Zero cost regular bookings
Take and manage free of charge regular bookings
Paid regular bookings
Take and manage paid regular bookings
Discount codes
Create, track and manage unique codes for your customers to add to their bookings
Bulk booking creation
Create up to 500 weekly, monthly and custom regular bookings in less than 1 minute
Bulk cancellation
Manage big changes in just a few clicks
Bulk edit
Make multiple changes at once to regular bookings
Re-use template
Easily copy over last years bookings into a new year with one-click
Custom fee tiers
Create custom fee tiers e.g. commercial, community, government for regular hirers
Booking privileges
Set booking permissions for Regular Customers to self book into the future (on a per facility basis) including the ability to be pre-approved (instant booking), removing the need to accept booking requests
Seasonal bookings
Support for seasonal allocations with repetitive booking patterns and ad-hoc bookings across all venues
EXTRA ITEMS & CHARGES Free Casual Partner PartnerPro
Free items
Allow customers to book free items to capture additional bookings data e.g. chairs or mats
Paid items & charges
Take payment for hourly or fixed priced items like catering packages, projector hire or bar staff
Mandatory items & charges
Add a mandatory charge to every booking e.g. cleaning fee
Timed items & charges
Create rules that allow for charges to only appear at certain times e.g. extra hourly cost on weekends
Visible/hidden items & charges
Based on space & booking type, retaining control over the customer journey and refraining from displaying more complex charges as part of the booking process
CUSTOMER MANAGEMENT Free Casual Partner PartnerPro
Customer directory
See all of your customers in one location, including QTY & value of bookings
Booking notes
Add internal notes to bookings or customers
Customer profiles
View customer profiles and see all their contact and bookings data at a glance
Online calendar
View all your bookings in an online calendar or table
Live availability
Only receive booking requests for times that are actually available
Filter bookings by type, space, SpaceProtect & value
Super search
Search for bookings by customer name, application (partner only), discount codes and additional items & charges, manual bookings, tags, and watched bookings
Conflict warnings
View and manage any conflicts. Automated conflict warning emails
Mobile friendly
Accept, decline, view and manage all your bookings from your phone
Activity feed
See the entire transactional and edit history of a booking
Outlook integration
Read & write integration to outlook (requires Office 365 subscription)
Add-on Add-on Add-on
Day/Overnight Bookings
Perfect for event spaces that can be booked by the day, or overnight camping/accommodation facilities
Add-on Add-on
Parent/Child space dependencies
Nesting a space within a space for more complex space management
Custom booking tags
Add a tag to a booking and filter by tags for managing processes like keys
Watch bookings
Track and watch bookings as a team member, and receive notifications for any changes made
Favourite filters
Save your favourite filters just for you, or your entire team, allowing 1-click access to custom views
Allow an 'invite only' period for certain spaces over particular dates and times which can be secured via password
INTEGRATIONS Free Casual Partner PartnerPro
iCal subscription management
Create custom iCal links with different levels of bookings data and manage who can subscribe
Add-on Add-on
iCal publishing
Publish your availability to any iCal compatible calendar application e.g. Google Calendar, Apple Calendar and Outlook
Add-on Add-on
Microsoft outlook integration
Read & write integration to outlook (requires Office 365 subscription) with a 2-way sync
Add-on Add-on Add-on
Enterprise login
Integrate with your existing Microsoft or Google Workplace enterprise authentication
Add-on Add-on Add-on Add-on
Remote access integration
Integrates with leading remote access control systems to provide customers access to facilities via pin code Read more here
Add-on Add-on Add-on Add-on
PAYMENTS AUTOMATION Free Casual Partner PartnerPro
Take credit/debit card payments
Take payments online for casual bookings from debit or credit cards (VISA, MasterCard, American Express)
Automated receipts
GST receipts sent and updated automatically as booking is accepted and edited
Automated cancellation refunds
Cancel and refund a booking in one click. Customer booking fee applies from Jan '22 Read more here
Automated payment collection
Never chase payment ever again
PCI compliance
All payments secured through our partners Stripe and Go Cardless
Payout history
See all of your Host payouts in one location
Direct debit
Enable regular customers to pay you monthly by direct debit
Monthly automated invoicing
Automated monthly bookings summary and invoicing for regular hirers
Monthly payment and reconciliation
All your bookings revenue paid in one lump sum with 10 reconciliation reports
Verified Invoice single view
See all invoices in the one location
100+ Automated emails
From pending bookings to payment collection, we’ve automated over 80 configurable emails between you and your customers
View email notifications
Gain full access to notifications that are attached to a booking, with the ability to resend to a customer
Private messages and notifications to streamline all bookings comms in one place
Message attachments
Send, receive and save important attachments like ID, insurance policies or run sheets
Emoji support
Brighten 🌞 up your messages 💬 with full 🌕 emoji support 🎗️
Notification preferences
Control which emails you receive
Pin conversations
Pin 📌 your conversations to the top of the messages list as a visual reminder
Archive messages
File away unwanted messages, and keep your inbox clear
Broadcast a message to multiple customers
Artificial intelligence
Let our AI assistant, Luna, write messages for you
Customer tagging
Add a custom tag to a customer to use with filters and tracking across the application
REPORTS & DASHBOARDS Free Casual Partner PartnerPro
Host dashboard
See your most important information including revenue, upcoming bookings, top performing spaces & latest SpacetoCo news
Customer dashboard
News articles, information cards, videos, etc.
Report mode
Use custom filters to export data from your bookings with an infinite combination of export options
Schedule reports by email
Create a bespoke report and have it emailed to a selected destination on a schedule of your choosing i.e. daily, weekly, fortnightly etc.
Graph mode
Visualise and analyse your booking data using custom filters
Regular customer report
Download your customer data like emails, phone, address and organisational info
Monthly summary report
Track growth in your users, bookings and revenue
CUSTOMER SELF SERVICE Free Casual Partner PartnerPro
Self service bookings and cancellation
Get your customers to book themselves through a paperless, secure and accessible checkout
Customer dashboard
Customers can view their past and future bookings across all spaces in one place
Account management
Customers can update their personal, organisation and payment methods and reset passwords
Download receipts and invoices
Customers can view and download all their receipts and invoices all from one location
Payment preferences
Customer can set payment preferences against casual and/or regular bookings
BONDS Free Casual Partner PartnerPro
SpaceProtect Pre-Event (bond)
We take and hold a bond value of your choosing up to 4 days before the event
Add-on Add-on Add-on
SpaceProtect Post-Event (bond)
We collect the value of any damages after the event
Add-on Add-on Add-on
Automated bond communication
We automate the communication of each step of a bond process from initiation to payout
Add-on Add-on Add-on
TEAM & CUSTOMER MANAGEMENT Free Casual Partner PartnerPro
Customer directory
See all of your customers in one location, including QTY & value of bookings
Booking notes
Add internal notes to bookings or customers
Customer profiles
View customer profiles to see all their contact and bookings data at a glance
Social login
Use your Google or Facebook profile to create a secure account
Activity feed
See the entire transactional and edit history of a booking
Enterprise login
Integrate with your existing Microsoft or Google Workplace enterprise authentication
Add-on Add-on Add-on Add-on
Team management
Set admin or team member privileges
Multiple user accounts
Each member of your team gets their own account
User switching
Swap between different facility accounts to manage multiple venues or sites
Internal messages
Send messages to your team members or mention them in a booking
HELP & SUPPORT Free Casual Partner PartnerPro
24/7 Live chat support
You or your customers can reach us anytime through our live chat widget
Customer support for customers
Your customers are our customers. We support them with using the site, general enquiries and finding spaces
Knowledge base
Our searchable database of help articles has step by step instructions
Marketing support
Our host partner pack is crammed with resources and ideas to help you market your space and grow your bookings
Training & rollout
For larger facilities, an implementation plan, change management resources and staff training. Additional charges may apply
Add-on Add-on Add-on
Quarterly catchups
Every quarter we run an online collaborative session with our PartnerPro hosts to gain feedback, hear stories and meet other teams from across Australia and New Zealand who manage community spaces
Dedicated account management
Get a dedicated account manager and private messaging channel for ongoing support, growth and guidance